You asked and we answered. Here are seven common questions asked about AFC Fountain City. Save your spot today, no appointment needed. 

In Fountain City, we know you’ve got lots of choices. Need a sweet treat? Do you go to Irvey’s Ice Cream Co. or Moonshine Mountain Cookie Company? Heading to the gym? There’s Crunch Fountain City or Planet Fitness. You even have options when it comes to healthcare, and probably a few questions, too.  

Whether you’re dealing with a surprise illness, a minor injury, or just trying to avoid the long wait at the ER, we’re here to help. Let’s break down seven of our most frequently asked questions, so you’re not caught by surprise.  

Visit AFC Fountain City today.  

1. How Long Should I Expect to Wait?

We work hard to keep wait times short and efficient; however, it can change depending on the number of patients at AFC Fountain City. Most patients are seen and treated in under an hour. 

• Typical wait: Under 60 minutes 
• Faster visits: Use our online reservation tool to hold your spot 
• Tip: Mornings and mid-day tend to be less busy 

Although there is no standard waiting time, we are significantly faster than the emergency room. 

2. Is AFC Fountain City Kid-Friendly?

Yes! Whether your child needs to be seen or is just waiting while you are treated, our team at AFC will provide a comfortable and warm atmosphere for your whole family. We can treat children of all ages, from infants (ages 6 months or older) to teens. Whether it’s a common school illness, a sports injury, or something unexpected, you can trust your kids in our care.  

Click here to learn more about our pediatric services.  

3. Do You Handle Workers’ Compensation Cases?

We do. AFC Fountain City works with employers throughout the Knoxville area to evaluate and treat workplace injuries. We can help with: 

• Pre-employment physicals and examinations 
• On-the-job accidents 
• DOT physicals 
• Employer-required drug testing 
• Return-to-work documentation 

If you sustain an injury at work, need to be vaccinated, or need a physical before returning to the job, AFC will help guide you through all the necessary steps. Be sure to mention to our front desk that your visit is work-related. 

Learn more about our occupational health services here.  

4. Can I Walk In, or Do I Need an Appointment?

No appointment? No problem. 

• Walk-ins welcome every day of the week 
• Online pre-registration is available for your convenience 
• Extended hours to fit your schedule 

From early mornings to after dinner care, we’re here seven days a week, and most holidays! 

Click here to view our hours.  

5. Will You Provide a Prescription if I Need One?

Yes. After evaluating your condition, our provider can prescribe medications when necessary. Just keep in mind that AFC does not have a pharmacy in the building, but there are many located close by. We’ll send your prescription to the pharmacy of your choice so it’s ready for pick-up without delay. 

Common prescriptions include: 

• Antibiotics 
• Antivirals 
• Inhalers 
• Pain relief (when appropriate) 

6. Does AFC Accept My Insurance?

We accept most major insurance plans, including: 

• Blue Cross Blue Shield 
• Aetna 
• HealthSpring 
• Partners Direct Health 
• UnitedHealthcare 
• Medicare & Medicaid 

Not sure if you’re covered? Call ahead and we’ll help you verify, or click on the link below. We also offer affordable self-pay options if you don’t have insurance. 

View the full list of insurances covered at AFC Fountain City.  

Have a question about billing? Visit our online portal for a hassle-free payment process.  

7. Do You Offer Preventive Care Services?

While we don’t provide annual wellness exams or long-term primary care, we do offer several services that can support your general health, such as: 

• Flu shots 
• School and sports physicals 
• Routine lab tests (like strep or COVID-19) 
• Other vaccinations such as hepatitis B, tetanus shots, and PCV 
• Digital X-rays 

If you’re unsure whether we offer what you need, give us a call. Our staff is happy to answer any questions you may have. 

Click here for the full list of AFC services.  

Why AFC Fountain City? 

When you visit AFC Fountain City, you’re choosing a team that understands the needs of our Knoxville community. We’re here to provide quality care without the long wait or high cost of the ER. Our expert medical team knows that finding care is stressful, which is why we strive to make the process as easy as possible, so you can get back to enjoying every dessert and workout class, life has to offer.