Greg Ismay, Co-owner

Hi, I’m Greg I. With a sales and marketing background I entered the medical space with a passion for customer service. In August 2021, we opened as an urgent care treating everything from cut fingers and upper respiratory issues to occupational health and workplace injuries. Our center is conveniently located, accepts walk-ins and offers extended hours – open evenings and weekends. Along the way, we noticed a shortage of primary care in our community as well as many patients prefer virtual care over an in-office visit when possible. So, we expanded our service lines to include preventative care and telehealth; essentially creating a small, locally owned, personable, family-oriented, convenient, accessible one-stop shop for all your non-emergent and non-specialty medical needs. Our team looks forward to serving you and your friends & family.

I make my home in North Raleigh, exercise at Lifetime Athletic, enjoy traveling and love anything outdoors, including golf. I am a member of Hope Lutheran Church Wake Forest, where I worship regularly, attend a men’s study group and serve on the Mobile Food Ministry Leadership Team.

Greg Kotzbauer, CO-owner

Hi, I’m Greg K. I joined the American Family Care Raleigh Midtown because I know how much the team cares about the well-being of every patient we serve. My objective is to help the team provide the best possible care for every patient. Hopefully my experience creating 'About Me' care models and leading global research initiatives focused on creating person-centered care will prove to be a helpful contribution to our mission: to deliver the best possible care to every person, every time. I have a Masters of Science from the Geisel School of Medicine at Dartmouth, I have a wonderful family of six, I played soccer in college, and my favorite activity is running (my marathon PR is a 2:38).

John Carmack, MD, MPH, Colonel, USAF (ret), Regional Medical Director

John Timothy Carmack, MD, MPH, received his Doctor of Medicine degree from the Medical College of Virginia in Richmond, Virginia, in 1989. He is board-certified with over 25 years of experience in emergency medicine. He graduated from the 2006–2007 inaugural class of the Medical Society of Virginia Foundation Claude Moore Physician Leadership Institute, the James M. Johnson Physician Leadership Program, and is a graduate of the United States Air Force Commanders Development Program and the Air War College, Maxwell AFB, AL.

Dr. Carmack served 29 years in the United States Air Force, both on active duty and in the reserve component, spending the majority of his military career as a flight surgeon. He retired with the rank of Colonel following multiple deployments to the Middle East. At the time of his retirement, he held the position of State Air Surgeon for the Florida Air National Guard.

Dr. Carmack joined American Family Care (AFC) in 2019 after a long career in emergency medicine. He works with multiple AFC locations in both Virginia and North Carolina, leading the provider teams and ensuring high-quality, patient-centered care.

He lives by a simple principle passed down from his father, a nurse:
“Care for every patient the way you would want your own mother or father cared for—and you’ll never go wrong.”
It’s the same guiding philosophy he instills in every provider on his team.

Dr. Carmack enjoys spending time with his wife and their children on Chesapeake Bay.

August Ismay, Center Administrator

Hi, I'm August! As Center Administrator, my aim is to develop and oversee operational guidelines that produce clinical excellence along with 5-star patient experiences. I will always greet you with a big smile if I’m working at our front desk. Or you may see me working as a Medical Assistant; triaging patients, running labs and helping our providers assess patient needs for their treatment plans.

I am a good listener and enjoy helping people. In my free time I like anything outdoors including most any sport (playing & watching), golfing, cornhole, as well as doing crossword puzzles, going to concerts, and traveling. I look forward to serviing you.

Victor Agbai, FNP

I have more than seven years’ experience in the medical field and hold two national board certifications with the American Nurses credentialing Center (ANCC) and American Association of Nurse Practitioners (AANP).

At American Family Care, we recognize the need to bridge a large gap between the Emergency Department and Specialty medical offices. I take great pride in attending to my patient’s needs whether it’s a cut finger, flu-like symptoms or managing high glucose levels. I look forward to serving you!

I reside in Raleigh and, in my free time, enjoy baking, working out and watching or playing soccer.

Jinzhao Ji, PA-C

I have more than 10 years of medical experience with a concentration in urgent care, primary care and mental health, I am very passionate and positive about contributing and sharing my professional knowledge as well as clinical experiences with patients in our community. Your health is important to me, and I’ll do everything I can to help you stay in good health.

My family and I currently reside in Cary NC. I enjoy traveling, swimming, playing basketball, watching films, reading books, and spending time with family.

Christie Woodard, Clinical Lead/X-ray Technologist

I’m Christie, with 35 years of experience in the medical field. My journey has been diverse, spanning roles as an X-ray technologist, medical assistant, ultrasound technologist, and paramedic. I’ve also worked in medical management. From a young age, I had a deep passion for caring for others which grew into a lifelong career of serving and supporting those in need. I take pride in my attention to detail and possess an unwavering commitment to providing the best care possible through compassionate care, dedication, and a touch of perfectionism. I cherish spending time with my husband and two children, making memories through travel, watching sports, and relaxing at the beach. At home, I love taking care of my dogs, who bring just as much joy as my work does.

Caitlin Elia, X-ray Technologist

Hello! My name is Caitlin, one of the x-ray techs here at AFC Urgent Care Raleigh Midtown! While at work I strive to be thorough and obtain the best diagnostic information and images possible to make sure your care is top notch. Outside of work I enjoy spending time with my family (including my furbabies), going to concerts, the beach and being in my garden listening to music!

Tia McNeill, Medical Assistant

Hi I'm Tia! I am a dedicated Certified Medical Assistant with 5 years of experience providing exceptional patient care. Passionate about improving patient outcomes and supporting our healthcare team. I'm a loving mother of 3 and when I'm not caring for patients I enjoy spending time with my family.

Brianna Collins, Medical Assistant/Front Desk

Hello, my name is Brianna. I am a professional and dedicated healthcare worker that goes above and beyond to meet patient satisfaction and add to my team-work skillset. My experience so far as a certified medical assistant has been with Internal medicine, primary care, OBGYN, and now urgent care. When working with my patients my goal is to be efficient, effective and personable. Hobbies I enjoy on my personal time are dancing, softball, cooking, and laughing with my family/ friends. 

El Shaddai, Front Desk

Hi! I’m El-Shaddai, the friendly face at the front desk. With over two years of front desk experience, I’m here to help make every patient’s visit smooth and welcoming. I’m currently in school for dental hygiene, and outside of work, I enjoy fashion, concerts, and spending time with friends and family.