AFC Urgent Care Knoxville Patient Testimonials

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Patient Feedback & Reviews For AFC Urgent Care of Knoxville, TN

AFC Urgent Care Provides 5 Star Doctor and Medical Service Ratings in Knoxville, TN

“Dr. Congress is amazing!" Jennifer R. 

“OUTSTANDING is the best way to describe the doctor, PA, front desk personnel, and my overall experience." Sherry B.

“Excellent doctors and staff and very professional facility. I would Highly recommend!" Betty M. 

“We have been here a few times and keep coming back because the staff is always nice, the doctors have been great, answered questions and we never feel rushed and it is a clean environment. Have also recommended this location to others." Katie W. 

“The whole crew was so very awesome. They were so friendly and welcoming and will visit again." Tommy S. 

“This was by far the best experience I have had at an urgent care center. I will go back there anytime I am sick. The staff was welcoming, professional, and kept my privacy in mind. 10/10" Rachel M. 

“I saw doctor Congress, she is always very warm and personable, I was glad to see her again since she knows some of my medical history. The front desk receptionist was also very friendly and helpful." Vicki W. 

“Loved the staff and the care I was given….The icing on the cake was the follow up phone call….They asked if I was feeling better, and was there anything else they could do for me." James G. 

“Short wait time. The doctor was very helpful and willing to answer questions and I never felt he was rushing along to get to other patients. Would recommend to others." William H.  

“All together a good atmosphere and easy to get along with." Randy M. 

“The staff was very friendly and helpful. My concerns for my sons burn were all addressed by the physician, and we left with much ease!" Levi M.

“The staff at Kingston Pike was amazing. I was taken care of quickly and efficiently and even got a follow up call 2 days later. I’ve never gotten a follow up call from an urgent care center or ER. Will definitely return to this location for my urgent care needs and will highly recommend!" Evonne O

“I hurt my finger late in the day on July 4th. I didn’t think I would get in anywhere, but AFC was open and they stayed late to stitch up my finger. No one made me feel bad for keeping them late. I really appreciate them being there to help me out." Daniel R.

“Was impressed by how organized and friendly the staff was. Not a long wait time at all." Doris C.

“Dr. Congress and her staff were terrific. They were very friendly and are obviously quite competent. Highly recommend." Jim R. 

“Very friendly staff, Natalie at the front was very nice and helpful, place is very clean." Doris C. 

“I was thoroughly satisfied with the professional services I received. The team there are doing an outstanding job." Cornell J.

“I have nothing but good things to say. The facility was clean, everyone was nice, I didn’t wait too long, the doctor was informative and I would definitely recommend this place. A+." Austin W.

“I am very glad to have gone to this clinic. The doctor and the nurses were very kind and thorough." Fouad M.

“My experience with AFC was great. Dr. Congress was the best. She even took the time a couple of days later to check up on me. Not many Dr.’s will take the time to do that anymore." Rebecca W.

“I have been to other walk in clinics & I have to say that afc has been the absolute best experience ever. The front desk staff was super friendly & made sure I understood the paperwork I was filling out. The nurse/ medical assistant, Dale, was incredibly knowledgeable & professional. The NP, Scott, was professional with a great bedside manner. I would definitely recommend this afc location to anyone. Top notch staff that provides fast & amazing service." Amanda R.

“I was taken care of quickly and everyone was very nice." Robert F. 

“Wonderful and caring service by the entire staff of AFC! Special thanks to Sherry, Dr. Clark, and PA Shafer!" John E. 

“Great job. I appreciated the care and attention that I received." Timothy W.

 “We have visited AFC several times in the past few months with each visit being extremely satisfactory. The staff is terrific and we had the good fortune to see Dr. Congress again on our last visit. She is top notch as well as all the staff at this clinic. Feel most grateful to have the clinic conveniently close to us, confident in their knowledge and professionalism and would always recommend them to friends and family. We are blessed to have them here in Knoxville since we can see a physician, confident in the care they provide and avoid a long, germ filled wait in an ER facility." Sharon H.

“This was our third visit to AFC Urgent care and each time our treatment has been wonderful." Nola P.

“The doctor is amazing! I’ve never had a urgent care doctor care so much or be so thorough. She is one of a kind. She treated my daughter very kindly and with respect. I would encourage anyone I know to come see her. I wish all doctors had her compassion." Jennifer R.

“The staff was wonderful. Pleasantly surprised by the short wait time, for a Sunday afternoon. The Dr. was clearly concerned about my overall health. Keep up the great work." Joe F.

“Been here several times and have always had a great experience!!! Will continue to use them and refer others there as well." Denise S.

“AFC is hands down one of the best walk in clinics I’ve visited." Lisa S.   

“The doctor was thorough and I was in and out within one hour! I felt better almost immediately after I took the medication he prescribed for me." Julie B. 

 “I was especially impressed with the front office staff. The lady was very kind and concerned. She brought my papers to me to sign so that I did not have to walk up to the counter twice. Her name is Darlene. The Dr. was especially caring. When all my test came back negative his didn’t just go with that and send me home. He gave me what I needed to be comfortable because it was a viral illness. He did not throw antibiotics at me and send me home. Great place." Betty M. 

“It’s great! So convenient and I am in and out in record time. Love it!" Kathryn H.

“Though we went in 10 mins before closing time. We are very welcomed and they spent 20 -30 mins to do testing in their labs and all of them helped a lot. We were given prompt response then and then. Doctor was so pleasant and helpful. Nurses are awesome. They supported a lot and directed us to the next immediate step which actually cured my kid. I am very glad to thank you all for helping my kid." Kumar M.

“I really liked Dr. Jack Clark. He had excellent bedside manner and he explained things to me very well. I felt it was a worthwhile visit and I’m glad I went to AFC instead of the emergency room. Thank you!" Heather W.


“I was so impressed. Came in 15 minutes before closing on a Friday night and couldn’t have been taken care of better! My child was sick and they listened to him carefully and took time to make sure he was fully checked out and went home knowing how to care for him for the weekend. This was probably the first time he hadn’t been to his pediatrician and they made him completely comfortable. Great Job! Thanks to the front desk person, the nurse and the doctor." Erin F.

“First-rate facility and staff! Highly recommended!" John R.

“Dr. Congress really helped me feel at ease. She also helped me figure out how to best relieve my sprain ." Gabrielle M

“Amazing experience kudos to this organization you are DOING IT RIGHT!!!" Kasalou B.

“Everyone was very kind and professional. The wait was not long and they took great care of my problem. They also made sure I had clear instructions for what to do at home. They also called me a day or two later to check on me. I was very impressed with that. I also appreciated that the facility was very clean. If I need an urgent care again, this is where I will go." Marsha K.

“The front desk and doctor were amazing would go again in a heartbeat the doctor was helpful calming and gave clear instructions to help I was extremely satisfied." Kelly M.

“I dealt with four different people….all we’re very nice!! I will definitely visit an AFC in the future! I had X-rays which were read in 10-15 minutes… I expected days. The hours are very convenient!" Amanda F.

“Being from out-of-state, I had no idea where to go when I got sick. Due to the high ratings, I picked the Knoxville location. Everyone was really friendly; and the doctor was great! I would certainly recommend this location to anyone." Michelle B.

“We came in a half hour before closing but didn’t feel rushed or that we were inconveniencing any of the staff, who all seemed generally hopefully I’d feel better. What really impressed me was Dr. Congress calling me the next day to check on me. 100% will think of AFC as an option next time I need to see a practitioner quickly. Thank you!" Raphael R.

“My visit was really good. I cannot complain about any aspect of it. The doctor who saw really knew her stuff. Tell her I said thanks." Tim R. 

“My treatment was well explained. It was calm and done before I knew it. My stitches healed perfectly." Chris T.

“I came to this location after my primary care doctor couldn’t see me. Everyone was kind and empathetic. They took thorough care of me. I only sat in the waiting room maybe 10 minutes and once called back nurses and assistants were in and out caring for me." Kristen S.

“The nurse was very friendly and professional. I was extremely pleased with the service I received." Jose G. 

“Brittany was exceptional. Please give her my thanks!" Chris B.

“Dr. Smith was awesome. Extremely nice and very caring. I was quick in to see him as well. Definitely recommend this clinic!! I will be back!" Tracy N.

“Everyone was courteous. I appreciated the efficiency and cleanliness of the office. The nurse practitioner I saw was very professional and I would recommend the clinic to anyone who needed solid friendly care." Angela R. 

“I felt that the Doctor and staff was very professional and truly cared for my medical concerns." David H. 

“We stopped at AFC Urgent Care on our way out of town for Thanksgiving. We were worried that it might delay us, but were so pleased that the visit only took about 45 minutes. The staff was professional and thoughtful, and we really appreciated it. We will certainly recommend AFC to any friends that need immediate health care." David E.  

“I have been pleased with each visit to this clinic. They are courteous and professional." Tanya R. 

 “As you can see by my previous answers, the Urgent Care Clinic here in Knoxville is the very best!! Professional, friendly, very knowledgeable, thorough and obviously a very caring staff. We have been to the clinic three times within the past 6 months and definitely grateful for the staff and the convenience of seeing doctors without going through hours spent in an ER room at a local hospital. This is the second time we have seen Dr. Congress and oh my, she is wonderful! Do not recall the name of the doctor that treated the cut on my husband’s scalp but he too was very good along with the various nurses that we had on all three visits. Would give them as many stars as possible."  Sharon H.

“Great Experience! Will definitely be coming back!" Jonathan R. 

“I loved my experience here. My first time here was great even though I was nervous because I am new to Knoxville. They even called me to check and see if I was feeling better." Hannah S. 

“I really appreciate that you were open late. I had to come after work." Bridget C. 

“I was visiting from out of town and it’s a scary thing to not feel well and be far away from your Drs. I waited maybe 5 minutes, the front desk was quick and thorough, Amy my nurse was amazing and immediately I knew I would be well taken care of. I left within maybe 20-30 minutes and felt so relieved." Aletha C. 

“I checked in with N/V/D and was brought back immediately due to the most extreme clinical presentation. The nurse did not hesitate and treated me immediately due to the severity. The nurses and the doctor were professional and compassionate and I am grateful for the care I received. As a ER/ Trauma nurse of 28 years at a local hospital in Knoxville I can say that this facility and the employees are a prime example of high quality healthcare. Thank you for all you do!" Angie F. 

“All of the staff was very respectful and responsive, they seemed to genuinely care about me and my well-being. My mother and I were very pleased." Kellyn H.

“I was the last patient of the day, but at no point during my visit did I feel rushed or that any one was in a hurry to leave. Everyone was very kind."  Pat M.

“Dr. Congress and the rest of the staff were friendly, competent and professional. I very highly recommend this facility." Janes R.

“I was very impressed with the level of services I received. The one thing that impressed me the most was the call back three days later to see how I was doing. Amazing keep up the excellent work and most of all thanks." Sonja S.

“Appreciate the follow up care." Patricia B.

“I wish every medical facility was this pleasant. The office was so clean and the staff rates a 10. Dr and assistant were so helpful." Molly W

“I will definitely recommend this clinic. All staff was very professional and I felt safe and that my injury would be taken care of.. After my follow up visit with an orthopedic surgeon, I didn’t have to pay any fees to them because the doctor at AFC splinted me so well nothing had to be changed (for a while). GOOD JOB DOCTOR !" Elizabeth B.

“I really liked the doctor I saw. I think her name was Brittany Congress. I was upset due to the pain I was in, and she made me feel better just by her demeanor. She seemed friendly and caring. This may seem like a small thing, but I’ve seen other doctors that made me feel nervous or unimportant. She was different. Thank you. The girl at the front desk and the other person were just as nice." Jennifer M.

“It was great! Quick and easy! I love AFC and will forever continue to go there for any medical assistance within their means!! Thanks again" Tyrell J. 

“Love the ease of visiting a place close to home, little wait time and professional caregivers!" Barbara B. 

“The doctor and all the staff are amazing. They are so warm and make you feel comfortable. I would recommend this place to anyone. It’s the only place I will take myself and my son. Wonderful people!!" Janet R. 

“Quick in and quick out which is kind considering I was sick. All the staff were friendly, helpful. The doctor explained my illness concisely and recommended over the counter meds instead of expensive prescription drugs." Stephen B. 

“The best walk in clinic experience I have ever had. Very impressed." Madi A. 

“I love Dr. Congress! She is so sweet, thorough, and knowledgeable! If I could make her my PCP, I would do it in a heartbeat! I don’t have any suggestions, BC everyone was so nice, the facility was extra clean, and everything was explained to me in the right form! I love the facility that o go to when I’m in need of quick assistance! Thanks so much for taking care of me!" Amanda L.

“Dr. Congress is great. She actually listened and asked questions before making a diagnosis. Very highly recommend her." Jim R.

“All the staff was super friendly, very helpful, and helped me feel comfortable in my reasoning for coming in that day to get checked over. I would (and have) recommended AFC to friends and family in the past and will continue to do so!" Barrett K.

“I have never been treated so respectfully in a medical office before and was shocked at how kind and professional the staff and doctor were." Cara S.

“Dr. Clark was friendly and attentive. I was impressed." Charlie C.

“I’m glad you asked for this survey because I wanted to say how well I was treated. Dr. Clark and the rest of the staff were wonderful from the moment I walked in to when I left. Dr. Clark was so clear and reassuring at the same time — I left feeling a different person than when I came in. Many thanks to all of them!" Nancy M.

“Very great staff and short wait time! Will definitely be back!" Courtney C.

“I would recommend this facility with highest accolades!!" Angie C.

“Dr. Congress is absolutely wonderful. She is caring, thorough and actively listens to her patients." Penny S.

“This was my first visit to your clinic. I had the best experience with your staff and both Dr Clark and Dr Congress my regular GP was out of the country and I needed help immediately. My whole experience from beginning to end with all of your staff was extraordinary. Compassionate knowledgeable patient with me willing to listen. I could not have asked for a better experience I could will and have already told a few people that I know close to me about how wonderful my experience at your clinic has been. Honestly in the week that I have interacted with your clinic I have gotten the most spectacular care I can’t even remember the last time. I am very grateful for such an confident, capable and competent staff and to tremendous doctors that are available in an emergency situation. I could not be more pleased with the service I have received. Thank you so much for all of your help and attention to my situation. God bless you all." Melissa T.

“This visit was so perfect. My daughter got glass stuck in her foot and we came to get it removed. From the time I walked in until we left, everyone we came in contact with was warm, caring, and very knowledgeable. My daughter was so scared and they all cared very much about easing her mind and making sure she was comfortable. That meant so much to me. I also cracked a few jokes to ease her mind and they laughed with us too. I will always visit this urgent care facility because everything was top notch and the people are wonderful!" LaTravia G.

“I was really impressed with this walk in clinic. I did show up at 8:00 on a Sunday morning and I was in and out in about 30 minutes. I was impressed that the doctor prescribed medicine and he gave me generic over the counter medicine that I could get at the pharmacy I was going to get my prescription. I am already feeling much better." Pamela M.

“Everyone was fantastic. Will definitely go back!" Cariann A

“The receptionist was kind and welcoming. she explained everything to me.. charges, etc. the nurse, Windy, was fantastic.. thorough, kind, and professional. The doctor, Dr. Congress, was exceptional. She is a gifted doctor and an asset to the clinic. She listened to my thoughts and respected my feelings about treatment. She was wonderful.. I left feeling better, just knowing I had received excellent care and that everyone I encountered at the clinic was kind, professional, and helpful. Even though I was quite sick, and had been feeling horrible.. I felt better when I left, even though I had not taken my antibiotics yet. EXCELLENT care, I would recommend to anyone. I will go back." Kathryn F.

“Dr. Congress is awesome! She didn’t waste any time getting to the root of the issue." Janis S

“Everything was perfect. I could not ask for a more pleasant experience. I was from out of town and needed a doctor. From the minute I walked in until the minute I left, everything was perfect. I have always been a little hesitant to go to anyone outside of a doctor in a doctor’s office. BOY was I wrong!!!! I have never been related to such kindness, attention, and just plain caring people. Also, I have never had a doctor call me a few days after my visit to check on me, for SURGERY!! THANKS FOR EVERYTHING." Linda S.

“I felt that the staff were kind, friendly and attentive. They worked professionally with one another and well as a team." Danielle P.

“Dr. Congress was fantastic, she took her time and listened to my concerns. She went above and beyond." Marty F.

“Dr. Congress and all of the staff were absolutely amazing! I will definitely be using this office routinely! Thanks so much guys!" Benjamin H.

“My daughter’s visit was very fast! We were so grateful you were open on the 4th of July!! Thank you again!" Stephanie B.

“Great value too. So glad I went rather than waiting and trying to self-medicate until Monday!" Chris W.

“AFC urgent care staff was great – efficient, thorough, competent, and kind. The facility was clean and comfortable. As an out-of-state visitor on vacation in Knoxville, I was especially appreciative of the walk-in services, the expanded hours AFC is open, and the competent medical care I received. Thank you very much." Rhonda L.

“No improvements necessary for this office. They were all very knowledgeable and helpful. I could tell Dr. Congress had reviewed my chart because of her suggestions. I have, and will continue to refer my friends to this office. Thanks!" Tracey B.

“Warm, friendly inviting staff. Very informative, and answered all my questions with professionalism. I would recommend to other folks." Tony K.

“Awesome service. I’m from out of town and my experience was the best!" Marlene L.

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