Privacy Policy in North Bergen at AFC Urgent Care

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Lyncare, LLC and SKR Medical Advisors is required by law to maintain the privacy of your Protected Health Information (PHI). Lyncare, LLC and SKR Medical Advisors provide clinically integrated services and consist of an organized health care arrangement (OCHA).This Notice describes how we will treat your PHI and how we may use and disclose your PHI to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. We may share your health information for treatment, payment and health operations as described in this Notice. This Notice also describes your rights to access and control your PHI. PHI is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

Uses and Disclosures of Protected Health Information: Your PHI may be used and disclosed by the physician, our office staff and others outside of our offices that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the business, and any other use required by law. We may disclose PHI to family members, close friends or others concerned with your care and treatment.

Treatment: We will use and disclose your PHI to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, your PHI may be provided to a physician to whom you have been referred or are receiving treatment from to ensure that the physician has the necessary information to diagnose or treat you.

Payment: Your PHI will be used to obtain payment for your health care services. For example, we may provide PHI to your insurance company to obtain authorization and payment for services rendered. We may contact the Guarantor for your visit in order to obtain payment.

Healthcare Operations: We may use or disclose your PHI in order to support our business activities. These activities include, but are not limited to business associates, quality assessment activities, internal investigations, performance reviews, and training employees. In addition, we will use a sign-in sheet at the registration desk where you will be asked to provide your name and insurance company. We may also call you by name in the waiting room when the physician is ready to see you. We may use or disclose your PHI to contact you to remind you of an appointment, to notify you of test results, to inform you of health-related services that may be of interest to you, and to check on your treatment, progress, and satisfaction with our services.

We may use or disclose your PHI in the following situations without your authorization: As required by Law, for Public Health issues, Communicable Diseases, Health Oversight, Abuse or Neglect, Food and Drug Administration requirements, Legal proceedings, Law Enforcement, Coroners, Funeral Directors, Organ Donation, Preliminary Research Identification, Research with an IRB waiver, Criminal Activity, Military Activity, to avert a serious and imminent threat to a person or the public, National Security, to comply with Worker's Compensation laws, Inmates, Disaster Relief and other Required Uses and Disclosures. Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services.

Other permitted and required uses and disclosures, such as for marketing or sale of your PHI to third parties, will be made only with your authorization. Once given, you may withdraw authorization at any time in writing delivered to the address given below.

You have the right to inspect and copy your protected health information. Under federal law, you may not inspect or copy psychotherapy notes, information compiled in anticipation of, or use in, a legal proceeding, and PHI that is otherwise prohibited.

You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your PHI for the purposes of treatment, payment or health care operations. Your request must be in writing, delivered to the address given below, and state the specific restriction requested and to whom you want the restriction to apply. If you have paid for your services in full and ask us not to disclose your visit to your insurance company, we will honor that request. We are not required to agree to any other restriction that you may request and if we believe it is in your best interest to permit use and disclosure of your PHI, it will not be restricted. You then have the right to use another health care professional.

You have the right to receive confidential communications from us by alternative means or at an alternative location by notifying us in writing, delivered to the address given below.

You have the right to obtain a paper copy of this notice from us, upon request to the Clinic Manager or our Privacy Officer.

You may have the right to ask us to amend your protected health information. If we deny your written request for amendment, you have the right to deliver a statement of disagreement with us at the address given below and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal.

You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. Your request must be in writing, delivered to the address given below. We are required to notify you if your unsecured PHI is involved in a reportable breach.

You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated. Or, you may file a complaint with us by mail or by contacting our Privacy Officer at the following address or phone number: (201) 588-1300. We will not retaliate against you for filing a complaint.

Management Company reserves the right to change the terms of this notice. Any change will apply to all PHI that we maintain. We post our current policy at each location and on our website. All written requests must be delivered to the Clinic Manager or mailed to HIPAA Privacy Officer.

SMS/Text Messaging Consent & Privacy

AFC Urgent Care (“we,” “our,” “us”) offers an automated phone assistant that may send a one-time text message to patients during or immediately after a phone call to our clinic. This section describes how we collect, use, and protect your phone number in connection with our SMS messaging program.

What Messages You May Receive

When you call our clinic and speak with our automated phone assistant (Lina), you may be offered the option to receive a text message containing a link to book your visit online through our scheduling platform (Solv Health). Messages are sent in English or Spanish based on your preference expressed during the call. You will receive no more than one (1) text message per phone call. These messages are transactional and appointment-related only — we do not send marketing or promotional texts.

Consent

By providing your phone number during a call and verbally agreeing to receive a text message, you consent to receive a single SMS from AFC Urgent Care containing your appointment booking link. Your consent is not a condition of receiving medical care. You may decline to receive the text message at any time during the call.

Opt-Out

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent. You may also tell our phone assistant that you do not wish to receive a text message during the call.

Message Frequency & Costs

Message frequency: maximum of 1 message per phone interaction. Message and data rates may apply depending on your mobile carrier and plan. AFC Urgent Care is not responsible for any charges from your wireless provider.

How We Use Your Phone Number

Your phone number is used solely for the purpose of sending the requested appointment booking link. We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number may be shared with our SMS delivery provider (Twilio) solely for the purpose of delivering the text message, and with our scheduling platform (Solv Health) as part of the booking link.

Data Protection

We implement appropriate technical and organizational safeguards to protect your phone number and any related data. Our SMS messaging system is hosted on secure cloud infrastructure with encryption in transit and at rest.

Help & Support

For questions about our SMS messaging program, reply HELP to any message or contact us directly:

AFC Urgent Care North Bergen: (201) 588-1300

Email: NorthBergenTeam@AFCUrgentCare.com

Carriers Supported

Our SMS program is compatible with all major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

Changes to This Policy

We may update this SMS privacy policy from time to time. Any changes will be reflected on this page with an updated effective date.