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COVID-19 FAQ

Covid-19 Q & A

FAQ

Covid-19 Q & A

What is the 2019 novel coronavirus?

The 2019 novel coronavirus, abbreviated as COVID-19, is a new disease, caused by a novel (or new) coronavirus that has not previously been seen in humans. Most cases of COVID-19 are mild, causing cold or flu-like symptoms.

How does the virus spread?

According to the CDC, COVID-19 is spreading through “community spread." Community spread means people have been infected with the virus in an area, including individuals who are not sure how they were infected. The most likely method of human-to-human transmission is through tiny droplets spread by coughing and sneezing.

Am I at risk for COVID-19?

The risk assessment may change daily as this is a rapidly evolving situation. For the latest updates, visit the CDC’s Coronavirus Disease 2019 website.

What are symptoms of COVID-19?

Per the CDC, fever, cough, and shortness of breath are the most common symptoms of COVID-19 and may appear 2-14 days after exposure. (Incubation period is based on what has previously been seen as the incubation period of MERS-CoV viruses)

What should I do if I feel sick?

Please stay at home if you believe you are sick. If you need to see a doctor, please call your local American Family Care and we will work with you and your state’s public health department to determine if you need to be tested for COVID-19. Per the CDC, if you suspect you may have COVID-19, you should not use public transportation or ride sharing services.

What AFC is doing in response to COVID-19

Closely monitoring the situation

We are regularly following updates on COVID-19 from the CDC and communicating information to all of our providers and clinic staff as the CDC’s reporting and recommendations evolve.

Providing physician consultations and COVID-19 screenings over the phone

In an effort to stem the spread of the infection and provide telemedicine services, American Family Care has launched our TeleCare Hotline to locations across the nation. The online call command center is available to anyone, not just current patients of AFC, and will allows physicians and Advanced Practice Providers to virtually screen patients for possible coronavirus infection and treat other acute and chronic illnesses for patients of all ages prior to stepping foot in a medical facility. For more information, or to see if your clinic offers telemedicine, please visit your clinic’s website.

Preparing our clinics

All American Family Care clinics are participating in pandemic drills so that our staff can ensure quality care is provided to any patients with potential Coronavirus exposure while keeping all clinic staff and other patients safe. For more information about AFC’s preparation, visit our Newsroom.

Providing educational information for keeping yourself and others healthy

At American Family Care, our primary focus has always been our patients. We want to make sure you have all the information you need to best take care of yourself and your loved ones. Click here for instructions from the CDC on what to do if you are sick.

What can I do to prevent getting sick?

  • Avoid close contact with others who are sick
  • Avoid touching your eyes, nose, and mouth
  • Wash your hands often with soap and water for eat least 20 seconds. For more information on hand washing, visit the CDC’s guide on hand washing.
  • If you’re unable to wash your hands with soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol content.
  • Cover your nose and mouth with a tissue if you have to cough or sneeze, and wash your hands as soon as you can.
  • Avoid all nonessential travel to areas that have widespread transmission. For up-to-date travel notices, visit the CDC Coronavirus Disease 2019 Information for Travel page.

Click here for more information…

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AFC Urgent Care FAQs

  • Why choose AFC for Urgent Care?

    With state-of-the-art centers and a professional medical team, AFC provides on-site X-rays, labs, procedures, and more!

  • What's the difference between AFC Urgent Care and emergency room services?

    Urgent care is for medical conditions that require prompt attention but do not pose an immediate threat to your health or life. Here is a simple rule of thumb: if your medical issues(s) are life threatening, call 911, or go directly to a hospital emergency room. If not, an urgent care center such as AFC is an excellent alternative.

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