Patient Resources

AFC Suffolk Offers Testing for COVID-19

In order to maintain the highest level of healthcare while serving the great community of Suffolk, VA and surrounding areas, AFC Urgent Care Suffolk is pleased to offer COVID-19 testing. If you feel ill or suspect that you have been exposed to or have symptoms of COVID-19, you may come to AFC Urgent Care in Suffolk for a test. National testing supplies are currently at an all-time shortage, but we will accommodate patients with no pre-screening requirements, as supplies last.

Do I Need to Make An Appointment for My COVID-19 Test?

We STRONGLY encourage you to make an appointment by visiting https://www.clockwisemd.com/hospitals/3838/appointments/new. This helps us to better manage patient flow and supplies. If you do not have an appointment, we will attempt to accommodate you. However, patients with an appointment are guaranteed to be seen.

How Much Does My COVID-19 Test Cost When Using LabCorp or Other Offsite Labs?

Insured Patients - The cost of the office visit and test are submitted to your insurance. There is no out-of-pocket cost associated with Covid-19 testing.

Medicare/Medicaid Patients - The cost of the office visit and test are submitted to your insurance. There is no out-of-pocket cost associated with Covid-19 testing.

Uninsured Patients - Our clinic has been approved by the federal government to submit your bill to Medicaid. We will collect a $50 fee up front but will reimburse this cost if Medicaid pays the claim. We will submit this claim on your behalf.

Do You Offer Rapid Testing?

Yes, we are now offering Rapid Testing.

Rapid Testing is a great option for patients who are experiencing symptoms of COVID019, as well as patients who plan to travel, college students returning to campus and employees who require a negative test result to return to work.

How long does it take to get the Rapid Testing results?

The test comes back in as little as 15 min.

Who Qualifies for Rapid Testing?

Anyone who believes they may have been exposed to COVID-19 or needs a negative test for work or travel qualifies for the Rapid Testing. You do not need to have symptoms in order to get tested.

Do I need an appointment for Rapid Testing?

Appointments are not required, but highly encouraged

How Much Does My COVID-19 Test Cost When Using LabCorp or Rapid Testing?

While policies and procedures may change, we are happy to announce that most insurance providers are currently covering the cost of your test as follows (applies to both Rapid Testing and LabCrop):

Insured Patients - The cost of the office visit and your COVID-19 test will be submitted to your insurance. Patients with Blue Cross/Blue Shield and Anthem insurance will require a Copay for all COVID related testing as of 6/17/2020.

Medicare/Medicaid Patients - Your office visit and your COVID-19 test will be submitted to your insurance. No out of pocket expenses should be expected.

Uninsured Patients - Your office visit and your COVID-19 test will be submitted to Medicaid. In the event that Medicaid denies any portion of an uninsured bill, the patient will receive a bill from AFC.

**subject to change

Does AFC Suffolk Accept My Insurance?

We accept all major insurance plans, along with Medicare and Medicaid.

Tricare: If you are the sponsor of your Tricare plan, you must obtain a referral before coming to AFC. If you are the dependent, you do not need a referral.

When Will I Get My Results?

LabCorp is currently releasing results in about a week. This timeframe may be shorter or longer depending on their volume.

To access your results, please visit: www.patient.labcorp.com. If you have already set up a patient account with LabCorp, simply log in. If not, please select “Create An Account” on that page, and follow the instructions.

American Family Care will only call you if your test results are positive, at which time, you will receive patient instructions. If your test result is negative, and you need documentation for your employer, school or any other entity, please come into the clinic and it will be our pleasure to assist.

When rapid testing becomes available, your results will be available within 24 hours of your test. In many cases, you may have your results before you leave the clinic.

Does AFC Suffolk Offer Antibody Testing?

We are currently offering antibody testing at our clinic.

What Safety Measures and Office Protocols Do You Have In Place?

Your safety and ours is our constant goal. Therefore, the following restrictions apply to all in-office visits:

  • You must put on your mask prior to entering the building. If you do not have a mask, one will be provided for you. It must be worn at all times while in the building.
  • If you are not a patient, you will not be permitted to wait in the lobby or go back to the patient examination rooms. If you are with a patient, you must wait in your vehicle. Exceptions apply to minor children and those who are disabled or compromised in any way that makes having a companion necessary.
  • Unrelated patients who are waiting in the lobby to be seen may not sit next to each other. In the event that we exceed the number of waiting patients who can safely socially distance in the lobby, we will ask you to wait in your vehicle until you can be seen by a provider.

Also, for your protection, our office is sanitized regularly.

  • After each patient visit, the examination rooms are sanitized.
  • Each hour, we conduct a thorough cleaning of our lobby and reception area.
  • Every evening, after closing, the entire facility, including both private and public areas, are fully sanitized.
  • Finally, our office is professionally cleaned and sanitized twice per week.